Help & Support

Nine times out of ten this is a photo-quality issue. Retake with these tips:

• Lay the receipt flat and smooth out folds — creases break lines apart.
• Fill the frame with the receipt, phone directly above it (not at an angle).
• Use bright, even light; avoid shadows from your hand or phone.
• Hold steady and let the camera focus before capturing.

Anything still off? Every line is editable in the app: tap Review & Correct Items in the scanner toolbar, or tap the pencil on the header to fix totals, tax, tip, vendor, or date.

Open the scanner's Help & tips (lightbulb icon) for the long-receipt technique — on most phones a scrolling screenshot of the receipt, or capturing the itemized section and entering the totals, works great.

Tabfare automatically escalates hard receipts (handwritten tips, faded thermal paper, logo-only vendors) to AI-assisted reading. If a value still can't be read, the app asks you to confirm it manually — nothing is guessed silently.

Tap the pencil icon on the bill header before saving — vendor, date, currency, and every amount can be corrected in seconds. Your correction is what gets saved and reported on.

Add people with the + button, then tap an item and tap a person's chip to assign it. Tapping repeatedly cycles shares, or use the pie icon for an even split of the whole bill. Custom weighted splits (e.g. ⅓ vs ½) are in the roster editor's Custom split switch.

Yes — if you own the bill. Open it and choose Add people from the menu; the scanned receipt reopens with your items intact so you can assign the newcomers. No re-scan needed.

By design, only the bill's owner can change amounts, people, and details — that's what keeps a shared bill trustworthy. As a participant you can view everything, mark your own share paid (with a proof screenshot), and comment on the bill. Every change is written to a tamper-proof audit log.

Red = unpaid or due. Yellow = someone marked their share paid and it's waiting for the owner to confirm. Green = confirmed paid. You'll see the same colors on the calendar, bill pages, and reminders.

That's expected — the bill's owner confirms payments, and the dot turns green once they do. Nudge them with a comment on the bill if they're slow!

Subscriptions are handled by Apple/Google. In the app, go to your profile and tap Restore purchases — that re-checks your store receipt. If it still doesn't unlock, contact us below with the email on your account.

Through your store, not the app: iPhone — Settings → your name → Subscriptions. Android — Play Store → profile → Payments & subscriptions. Deleting the app does not cancel a subscription.

In the app: Help & support → Replay tutorials, or Profile → tutorial settings. The quick-start tours will play again on each page.

In the app via Profile, or use the account deletion form. There's a grace period during which you can restore your account.

We love those — send it through the form below with the Feature request topic (or in-app with the Feature request category). Requests are triaged separately from bugs, so picking the right topic genuinely gets your idea seen faster.